Image A New Chapter for Payments in Insurance By Oliver Werneyer Many core insurance functions are well on their way to keeping pace with the modern consumer. Payment must be next in line.
Image OKRs Need a Champion to Get Results By Jeremy Yancey While Objectives and Key Results have become popular and can be effective, merely implementing them is not enough.
Image The Long Game of Inflation – Dynamic Portfolio Strategies By Yazeed Abu-Sa’a Inflation presents unique challenges -- and opportunities -- for the investment strategies of insurance companies.
Image Customer Success Is Key, but Where to Start? By TJ Whelan Single-entry quoting tools can let agents generate more options for clients, and automated quoting tools on the website provide great convenience.
Redefining What a Customer Experience Is By Insurance Thought Leadership Efforts at improving CX need to go beyond removing friction and becoming digital; great CX now means personalizing products and services.
May ITL Focus: Customer Experience By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.
Agents and AI: A Winning Combo in Contact Centers By Rob McDougall Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements.
The Power of Diversity By Insurance Thought Leadership In this Future of Risk conversation, Deb Smallwood explains how breakthroughs in AI create openings to finally advance the industry's diversity goals.
How to Address Agencies' Talent Shortage By Jessica Lee Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.
Checking Our Progress on Inclusivity By Betsy Myatt Recent data found only 19% of board seats and only 12% of top officer positions are held by women.
Image How NOT to Inspire Change Apple's recent ad for a new iPad shows what happens when executives fall in love with technology and forget about people.
OKRs Need a Champion to Get Results By Jeremy Yancey While Objectives and Key Results have become popular and can be effective, merely implementing them is not enough.
The Long Game of Inflation – Dynamic Portfolio Strategies By Yazeed Abu-Sa’a Inflation presents unique challenges -- and opportunities -- for the investment strategies of insurance companies.
A New Chapter for Payments in Insurance By Oliver Werneyer Many core insurance functions are well on their way to keeping pace with the modern consumer. Payment must be next in line.
The Long Game of Inflation – Dynamic Portfolio Strategies By Yazeed Abu-Sa’a Inflation presents unique challenges -- and opportunities -- for the investment strategies of insurance companies.
Agents and AI: A Winning Combo in Contact Centers By Rob McDougall Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements.
How to Tackle the Long-Term-Care Crisis By Larry Nisenson While 70% of retirement-age Americans will need continuing care at some point, merely 14% are very confident they’ll be able to afford it.
Mapping the Intensifying Flood Threat By Anil Vasagiri As climate change transforms destructive floods into a primary peril, insurers and companies with valuable assets in harm's way need better tools.
Image The Wake-Up Call From Taiwan's Earthquake The massive earthquake that hit Taiwan last week had a remarkably low death toll -- and there's a reason for that, one we can all embrace.
Why Take a Job in Insurance? By Amy Halliburton Here are five reasons! We'll start with the fact that employees have the privilege of helping people at key moments in their lives.
NFL Uses AI to Win; So Can We By Tyler Jones There is much to learn about how AI was used while we were eating buffalo wings and chips during the big game.